Right of Withdrawal, Refunds and Replacements

At Iron-ic, your satisfaction is our priority. That's why we guarantee fast delivery and a simple, transparent return process.

If for any reason you wish to return or exchange an item, here you will find all the necessary information to proceed safely and in full compliance with the Consumer Code (Legislative Decree 206/2005).

We want you to be able to wear your Iron-ic garments as soon as possible. We constantly monitor our logistics processes to ensure reliability and precision.

Shipping Costs

• Free shipping for orders over €89.
• For orders under €89, shipping costs €5.90.

Delivery Times

• Italy: Estimated delivery in 24-72 working hours (excluding weekends and holidays).
• Islands and remote areas: For more distant areas, delivery may take up to 96 hours.
• EU Countries: Delivery usually occurs within 96 hours.

Order Tracking

As soon as your package leaves our warehouses, you will receive an email notification from the courier containing the tracking code. You can then follow the journey of your purchase in real-time.

Note: The choice of courier is at Iron-ic's discretion, to always guarantee you the best service available for your area.

If the product you received does not meet your expectations, you can easily exercise your right of withdrawal.

How to make a return: essential conditions

You have 10 days from the receipt of the order to return the products. For the return to be accepted and refunded, it is essential that the products meet the following requirements:

• Integrity: Items must be new, unused, and undamaged.
• Packaging: Products must be returned in their original, intact packaging. We recommend always keeping the original packaging upon delivery.
• Hygiene and condition: Products showing signs of use or persistent odors (such as: smoke, perfume, lotions, or detergents) will not be accepted.
• Shipping packaging: Use the original packaging or an equally sturdy box. Do not use lightweight envelopes for shipping.
• Documentation: Items must be accompanied by the original documentation.
• Note: Intimidea S.r.l. reserves the right to check the integrity of the goods and, in case of damage to the product or packaging, may withhold a portion of the refund corresponding to the value of the damage caused.

How to request a return or exchange

To start the procedure, follow these simple steps:

Phase 1: Written communication

Send a request within 10 working days via email to info@iron-ic.it including:

• Personal data: Name, Surname, Email, and Phone.
• Order data: Order number, purchase date, and products to be returned.
• Type of request: Specify whether you want an exchange (for an item of equal value) or a return with a refund.

Phase 2: Sending the products

Ship the package within 10 days of receipt, including a copy of the written request inside and writing "RESO ORDINE" (ORDER RETURN) on the outer packaging.

Shipping address:

Intimidea S.r.l. Via Grecia 2/4, 46042 Castel Goffredo (MN) – Italy

• Carrier: You can choose any courier or postal service (e.g., Poste Italiane).
• Costs: Shipping costs for returns are borne by the customer. Cash on delivery or freight collect packages will not be accepted.

Refunds and Exchanges

Once the goods have been received and their integrity verified, we will proceed with the refund of the purchase price (excluding shipping costs):

• Timing: Within 10 working days of receipt of the return for authorization; the refund will occur as soon as possible and in any case within 30 days.
• The refund will be made using the same payment method used for the purchase.
• The refunded amount will be equal to the purchase price, net of any applicable promotions.
• For non-EU orders, the refund will be made via bank transfer.

We advise you to always check the correctness of the shipment upon delivery. If you notice any discrepancies (open packaging, visible damage), please note the problem on the courier's delivery receipt before signing. This will help us protect you in case of products damaged during transit.

Contact for assistance:

For any questions about your return process, our team is at your disposal at the email address info@iron-ic.it.

All Iron-ic products are covered by a 2-year official warranty from the date of purchase.

• What it covers: Non-conformity defects and hidden manufacturing flaws.
• What it does not cover: Damage resulting from improper use, normal wear and tear, or defects already known at the time of purchase.
• Note: The warranty does not apply to defects already known to the customer at the time of purchase.

Have you encountered a problem? Write to us immediately at info@iron-ic.it describing the defect. Our team will assess the case and, if confirmed, we will proceed with a free replacement or a refund for the item.

• Free shipping threshold from €89.
• Fast logistics: Same-day shipping for morning orders.
• Dedicated support: We are always by your side for any need.